baps&caffeine&flatsix Sweatshirt

All UK orders estimated 5-10 working days shipping.

International orders please allow up to 14 days before contacting us for any shipping updates.

Returns

Xenduri Apparel Products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (don't worry, we know most of our products might not have come to you with tags. It's just our way of reducing waste!). You'll also need the receipt or proof of purchase.

Most of our products will come with returns details included once your recieve your order. Please DO NOT follow these details and always use our returns options only on xenduri.com.

You can always contact us for any return questions at business@xenduri.com.

Xenduri Sport Products

Please be aware that due to the bespoke/custom nature of our Xenduri Sport products we are unable to accept any returns. To minimise any risk of customer dissatisfaction we will ask our customers to confirm they are happy with any final design proofs, sizes, and quanitities before finalising any sales. Thank you for your understanding. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at business@xenduri.com.